TERMS & CONDITIONS

 

GENERAL

All classes are advertised on the class timetable on the LEVELSIX website, www.levelsixstudios.co.uk

Class Pass packages and Monthly Unlimited Class Passes purchased at LEVELSIX or online are non-refundable and non-extendable.  Please see the cancellations section for details on how to cancel an individual class.

The Intro Offer can only be purchased once and is non-refundable and non-extendable. Once activated it runs for 14 consecutive days.

 

ACTIVATION

All Class Pass packages, Monthly Unlimited Passes and the Intro Offer activate on the date of your first booked class.

Once you have booked your first class with your Class Pass package, Monthly Unlimited Pass or Intro Offer, you cannot use your package, pass or offer to book a class on an earlier date. You can only use the package, pass or offer to book classes on dates that take place after the first booked class.

 

ONLINE CLASS BOOKINGS

  • Pre-booked classes must be paid for in advance.

  • You can purchase individual classes with any debit or credit card.

  • Classes will automatically be deducted from any class pass or package you have purchased.

 

WAITING LIST

To avoid disappointment, we advise that you book your class in advance.  If a class is fully booked, you can choose to join the waiting list.  There are set studio capacities which we cannot exceed.

If you are on the waiting list and a space becomes available you will receive an email notifying you that you have been added to the class.  This e-mail is automated and could reach you at any time.

If you are on the waiting list for a class, please ensure you check your email account regularly in the time leading up to the class.

If the system adds you to the class you will be charged for your attendance regardless of whether you actually attend. However, if you receive the notification email less than 1 hour before the class and cannot attend, please email welcome@levelsixstudio.co.uk to inform us and a refund will be provided.

EXTENSION

The 5 Class Pass package is valid for 1 month and the 10 Class Pass package is valid for 3 months. These Class Pass packages can be extended for 1 futher month for an additional charge of £10. Class Pass packages can only be extended once. The Intro Offer, Magic Three and Monthly Unlimited Passes cannot be extended.

 

CANCELLATIONS

CLASS BOOKINGS:

Early cancellations (up to 3 hours before start of class)

  • Class bookings can be cancelled up to 3 hours in advance of the start of the class through the online booking system or by telephoning the LEVELSIX reception.

  • If you paid by class pass, your class will be credited back to your account.

  • If you paid for a single class your credit or debit card will be refunded.

Late cancellations (within 3 hours of start of class)

  • Any cancellations made within 3 hours of the class start time will not be credited back to your pass or refunded.

If LEVELSIX cancel a class on the timetable, the class will be credited back to your account if you paid by class pass or refunded to your credit or debit card if you paid for a single class.

 

DIRECT DEBITS:

There is one Direct Debit option at LEVELSIX -  the Monthly Unlimited Class Pass (Direct Debit option)   

The Monthly Unlimited Class Pass (Direct Debit option) can be terminated at any time.  If you wish to cancel, please contact welcome@levelsixstudios.co.uk at least 10 days before the end of the month.

 

WORKSHOP AND COURSE BOOKINGS:

  • We only provide a refund (minus 10% + VAT admin fee) for cancellations made more than 28 days before the start date of the workshop.

  • For cancellations less than 28 days before the course or workshop there will be no refunds or transfers unless

    • a workshop is full and your place can be filled from a waiting list OR

    • you are sick/injured/pregnant and can provide a doctor’s note

In these cases we will refund the fee, minus a 20% + VAT admin fee.

You agree to these terms and conditions upon booking a course or workshop

  • If a course or workshop is cancelled you will be offered either a refund via the original payment method or the option of being transferred to an alternative event at LEVELSIX.

  • Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.

 

 TREATMENT BOOKINGS:

  • Treatment bookings and cancellations are not administered or managed by LEVELSIX.

  • The details shown on the treatment email booking confirmation and appointment reminder sent by the therapist show the date and time of your appointment.

  • You must cancel any treatment booking directly with the therapist.

  • All therapists who provide treatments at LEVELSIX have their own cancellation policy.  You need to discuss the cancellation policy directly with the therapist you have booked your treatment with.

RETAIL:

  • All retail items purchased at LEVELSIX are non-refundable.

  • Credit on your LEVELSIX account or an exchange will only be provided if an item is found faulty or in unusable condition.

TEACHING ARRANGEMENTS

We provide yoga, Pilates, movement classes and workshops taught by a selection of the best independent teachers in London. We also provide the space for independent therapists to provide treatment.

Payments for all yoga, Pilates, movement classes and workshops are accepted by LEVELSIX on behalf of the teacher.

Payments for all treatments are accepted by the individual therapist only.

 

STUDIO ETIQUETTE

ARRIVAL:

  • We recommend that you arrive at least 10 minutes prior to the class start time to give you sufficient time to sign in and get ready.

  • If you have not signed in by the time the class starts, you risk your space being opened up to allow drop-ins. This will be treated as a late cancellation and your class will not be credited  or refunded to your account.

  • If the class is not full and you are more than 5 minutes late you may not be admitted into the class because you will have missed valuable warm up exercises and/or it will cause disruption to the class.  This is at the discretion of the class teacher and the LEVELSIX team.  If you are not admitted this will be treated as a late cancellation and your class will not be credited or refunded to your account. 

IN THE STUDIO:

All mats and props are provided in both studios. Please clean your mat at the end of the class with one of the cloths provided so it is clean and in good condition for the next person.

 

LOST PROPERTY

All LEVELSIX visitors are responsible for their own belongings. There are lockers provided for valuables and plenty of storage for shoes, coats and other items.  If you leave an item at the studio it will stored in the LEVELSIX lost property box for safekeeping for 1 month.  After this time, it will be taken to a local charity shop. 

 

COMPLAINTS PROCEDURE

LEVELSIX is committed to providing the highest levels of care to our students and teachers. If you are in any way dissatisfied with our service, please let us know as soon as possible. This will help us continually improve our services. 

WHAT TO DO IF YOU HAVE A COMPLAINT:

Choose your preferred method of contacting us by one of the following methods:

  • By email: welcome@levelsixstudios.co.uk

  • By telephone: 020 3941 1950

  • In person: Talk directly to Linda Bevan 

We take all complaints seriously and will address your concerns promptly, thoroughly and politely. We aim to resolve all complaints as quickly as possible. The length of time will depend on the nature of the complaint but we will acknowledge receipt of your complaint within 2 working days and endeavour to come to a satisfactory conclusion within a reasonable timescale.

Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint and we need to discuss the details of your complaint in order to reach a satisfactory conclusion.

We aim to resolve any complaints internally. If you are not happy with the outcome of our complaints procedure, then please contact Yoga Alliance Professionals.

 

USING THIS SITE

You agree to use our site in accordance with these terms and conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the site. If you don’t comply with these terms, we may deny you access to our site.

If you wish to make a booking, you should follow the instructions for making a booking that appear on the website or telephone the LEVELSIX reception. We will notify you of the relevant terms and conditions which you will have to accept to complete your booking. You may download and print content from our site only for your private, personal and non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses, trojans and/or other contaminating codes. You agree to use the enquiry and booking forms on our site to make only genuine enquiries and/or bookings for you or for other persons for whom you are authorised to act. 

By creating an account on LEVELSIX (operated by MindBody.com) you are automatically opted in to receive appointment and workshop reminders by e-mail. 

You will not use the site to send by e-card, email, post or otherwise transmit any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane.

You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror our site or link to our site without our prior written consent. 

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. As information or data transmitted to or from our site passes over public telecommunications networks, we can’t promise that the operation of our site will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the site including but not limited to tampering with, or hacking into, the site or the servers on which it resides.

Our site may have some sections accessible only by a user identification code and/or password. From time to time, we may restrict access to those sections, or to the entire site, to users who have registered with us. If you choose, or you are provided with, a password, you must treat such information as confidential and only use it yourself. We may disable or suspend your access or any pass code, whether chosen by you or allocated by us, at any time in our sole discretion. Our issuing of pass codes is not a promise of continued use or access to the site or any data you might store on it. The information contained on this website is for general information purposes only and is not intended to be comprehensive or to constitute professional medical advice. The information should not be relied on or treated as a substitute for specific medical or health advice. We accept no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website link to external internet sites, and other external internet sites may link to this website. We are not responsible for the content of any external internet sites. 

 

COOKIES

Like most other websites, during the course of any visit to the LEVELSIX website, we use small files which are stored on your hard drive by our browser (“cookies”) to monitor your use of the website. Once you have closed your browser, we do not use the information these cookies collect. 

 

SECURITY

We take all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using our website you accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by our negligence. If you currently receive marketing information from us which you wish to cancel, please email us. 

We may change this policy from time to time by updating this page.